Policies & Terms
Last updated: 2026. All RG Group Hotels & Convention website and booking policies are gathered on this page.
Terms & Conditions
By accessing and using the RG Group Hotels & Convention website, you agree to the following terms and conditions. Please read them carefully.
Use of the Website
The content on this website is provided for general information about RG Group Hotels & Convention and its services. We make reasonable efforts to keep it accurate and up to date but do not warrant that it is error-free or complete.
Bookings & Enquiries
Enquiries submitted through this website do not constitute a confirmed booking. All bookings are subject to availability and confirmation by our team, and to the applicable rate plan and cancellation terms.
Intellectual Property
All trademarks, logos, text and images on this site are the property of RG Group Hotels & Convention or its licensors and may not be used without prior written permission.
Limitation of Liability
RG Group Hotels & Convention shall not be liable for any indirect or consequential loss arising from the use of, or inability to use, this website.
Governing Law
These terms are governed by the laws of India, and any disputes shall be subject to the jurisdiction of the courts of Bengaluru, Karnataka.
Privacy Policy
RG Group Hotels & Convention (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal data. This policy explains how we handle information collected through our website.
Information We Collect
- Information you provide: name, email, phone number and message details when you submit an enquiry or event form.
- Automatically collected data: IP address, browser type, device information and pages visited, gathered via cookies and analytics.
How We Use Your Information
- To respond to your enquiries and process booking or event requests.
- To improve our website and understand how visitors use it.
- To send you information about offers or services where you have consented.
Cookies
We use cookies to enhance your experience and analyse traffic. You can manage your preferences through your browser settings and our cookie consent banner. See the Cookie Policy section below for details.
Sharing Your Information
We do not sell your personal data. We may share it with trusted service providers who help us operate our website and services, and where required by law.
Data Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration or disclosure.
Your Rights
You may request access to, correction of, or deletion of your personal data. To exercise these rights, contact us using the details below.
Cancellation Policy
This section outlines how cancellations and modifications are handled for stays and events booked with RG Group Hotels & Convention. Specific terms may vary by rate plan, package or event contract and will be confirmed at the time of booking.
Room Reservations
- Cancellation and modification windows, deposits and refund terms are specified on the applicable rate plan at the time of booking.
- Non-refundable or advance-purchase rates may not be eligible for cancellation or refund.
Events & Banquets
- Event and banquet bookings are governed by the terms set out in your individual event agreement.
- Cancellation charges may apply depending on notice period and advance commitments made on your behalf.
How to Cancel or Modify
To cancel or modify a booking, please contact us at gm.rggrand@rghotels.in or call +91 80 4466 8800 with your booking reference.
Refunds
Eligible refunds are processed to the original payment method. Processing timelines may vary depending on your bank or payment provider.
Contact Us
For any questions about these policies, your personal data, cookies or a cancellation, contact us at gm.rggrand@rghotels.in or call +91 80 4466 8800.